Tag Archives: PTPCamera.app

iPhoto Won’t Import iPhone 4 Media: a Fix

iPhoto blank when you plug in your iPhone 4 ?

Has this happened to anyone else? My old iPhone 3G and 3GS always connected fine with iPhoto 9 (v 8.1.2 424). You plug in the phone, it shows as a device in the left side of iPhoto and the images/video are there to be imported. With my new iPhone 4, i plug it in, open iPhoto, it shows as a device BUT there is no media to be imported, even though the camera roll has items in it.

By following the steps below, I am able to get iPhoto to see my iPhone 4 and its contentsĀ for ONE TIME ONLY. Then the process below must be repeated and the computer restarted before iPhone 4 media can be accessed in iPhoto again. It appears that you do not always need to restart the computer.

  • Quit iPhoto
  • Open Activity Monitor (Applications > Utilities > Activity Monitor.app)
  • In the search window at the top right, search for PTPCamera
  • Click on PTPCamera in the list of results to highlight it
  • Click on Quit Process (the red stopsign icon in the upper left of Activity Monitor)
  • Choose “Quit”
  • If you don’t already see “Image Capture Extension” in the list, search for it in the search box. Click on “Image Capture Extension” in the list of results to highlight it
  • Click on Quit Process (the red stopsign icon in the upper left of Activity Monitor)
  • Choose “Quit”
  • Go to Macintosh HD > System > Library > Image Capture > Devices and double click PTPCamera.app to open it back up.
  • Unplug and re-plug the iPhone 4. iPhoto should open, if you’ve set it to do so when a camera is plugged in. Otherwise, open it. You should see your media available for import from the iPhone 4 when you click on the iPhone 4 in the devices list.
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